Call Centre Solution
Inbound and Outbound contact center solutions which is designed for scalability.
Inbound contact centers typically handle support requests from consumers.
Whereas outbound contact centers are designed to handle sales process.
Voice logger solution enables recording of conversation with customer which enables seniors management to review and evaluate agents conversations.Monitoring and evaluation of customer service at any point of time will ensure quality and customer satisfaction.
Virtual Call Meeting
Virtual meetings are real-time interactions that take place over the Internet using integrated audio and video, chat tools, and application sharing.
We provide smart and flexible solution of IVR system which help to direct customers to the right support channel they need.
IVR takes inputs in form of pressed phone keys from user and translates them into actions.
Its call management features accelerate interactions with customer and make them shorter.
The key to ensure high level of customer satisfaction lies in this solution which has algorithm that determines the best available agents to respond to a given incoming call.